How to place orders?
All orders can be placed by contacting Sportize by phone or email. We will then send you the order forms and can assist you through the process.
What are your payment terms?
We require a 50% deposit when you place the order. The balance will be due on delivery. Small orders under 20 require 100% payment upfront.
We accept payment by PayPal, Mastercard, Visa and cheque.
Do you have a minimum order quantity?
Yes we do. The minimum order is 10 units of the same item. Prices are higher for small quantities as the cost is higher to produce. Larger orders get volume price savings.
What is your turnaround time from placing order to delivery?
We aim for a 3-4 week turnaround for custom designed orders from the time the order is placed.
We also offer Rush Delivery options at additional cost.
You offer customised design. Does this cost more? How does it work?
You have the option of adding your own design/logo, etc. This is included in the price. You have the option of sublimation, screen printing or embroidered.
All logos/artwork should be provided in PDF, AI, CDR, DOCS, or JPEG files.
You are responsible to check your order and ensure that all designs, spelling, wording, symbols, upper/lower case, logos and graphicsare correct before placing your order.
Do you ship internationally?
Yes, we ship to most destinations around the world. International customers are very welcome. Please contact us for delivery costs.
What are your delivery costs?
All orders above $1000 will receive free delivery Australia wide. A delivery fee will be charged for all orders under $1000 AU. This varies depending on location and size of order. Please contact us for delivery costs.
Can I return items?
We are happy to accept returns for manufacturer faults, problems with fabric, or not as ordered. We must be notified within 7 days of delivery of any return request. Returns will be exchanged, if available, or a credit given at our discretion. We do not provide refunds.
All returns must be in original unworn condition with all tags attached.
We do not accept change of mind or design errors not checked prior to placing order.
Do you have a warranty?
All products are covered under Australian consumer law. Apparel have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturer fault or fault with fabric. Apparel outside the 3 month warranty period will not be covered. If you believe the item has a fault, please do not hesitate to contact us.
Can I change or cancel an existing order?
You can only change or cancel an order if we have not proceeded to the production stage. At our discretion, we may seek to recover our costs incurred.
Do you offer accounts?
We generally only offer accounts to regular large order businesses. We will look at your request on a case by case basis. Our trading terms are strictly 28 days and administration fees will apply for outside agreed terms.
What is sublimation?
For sublimated garments we use a process that uses heat to transfer dyes into fabric.
Have not yet answered your question.
Please feel free to email us at firstname.lastname@example.org and we will be happy to assist you.